You made getting coverage easy!
When I needed assistance in filing a claim against another driver, you were on top of it right away in contacting the other driver's insurance company which aided in getting the damage to my car repaired right away. Thank you!
I have been I customer for years and have always had reliable and courteous service.
Henry O. Baker provides prompt service. As a small business, we rely on Henry O. Baker to answer questions regarding contractual requests for insurance documentation. We feel as though they are a helpful partner in our business endeavors.
Very professional and helpful. They can handle any problem.
Very attentive. I like the personal touch, and it makes me feel good to know that you understand my personal needs and continually look out for my best interest. The relationship is great.
Luz is very helpful when it comes to all my insurance questions!
Long standing relationship. Quick response to questions or request. Made calls to Twp Attorney on our behalf to resolve questions on policies.
We have been clients of Henry O. Baker for several decades. The service that we receive is always professional and the team that HOB employees are always right on point. When we have an issue or a question we usually get an answer back in a reasonable amount of time. HOB is always there to guide our company in the right direction!
Very responsive to my needs on a very tight deadline. Diligent in keeping me up to date with the progress of my application throughout the process and in regards to any additional information needed. The final Policy quote was very competitive.
I had shopped car insurance with many companies and felt I was upfront where I needed to be regarding cost. I was a relocating from another state. Henry O. Baker was able to provide me with insurance with the proper coverage within my budget.
Very responsive to any questions asked. Have only been using you folks for a short time now but believe we will be using you for more of our insurance needs in the future
Great staff that offers exceptional service!
Excellent professional service. I have always been able to contact my agent, and they have always been very responsive to both policy changes and claim issues.
Paul Yarosz and Francesca have been very responsive to any request or question that I have. They have been great to work with. Paul consulted with me to optimize my coverage, discovered and corrected redundancies in my policies and reduced my rate significantly. It has been a great experience for my so far.
Exceptional customer service.
Great quotes, personalized service. Here is a great example: On the day I was applying for a new homeowners policy, I had recently broken my ankle. I was outside the office that day wheeling by on my knee scooter (a cool piece of durable medical equipment for being more mobile with knee and leg casts), and Bill Shuler saw me. He went in to get Lori Ballester, and the two of them stood on the sidewalk with me, taking down my information for the application. I told Bill it would have made a great PR moment. He agreed, saying, "we bring the agency to you!" Really neighborhood friendly. You can't find that kind of service most places anymore.
Great service meet my needs exactly.
Always excellent service!
It is a trusted organization and very helpful people, thanks for everything
Customer care outstanding, and good savings
Corey was the best!
Your quick response is very important to me. Thanks!
LORI BALLESTER IS SUPERB WITH FOLLOWING THROUGH with requested information and completion with the client.
Vincenza has been wonderful and very professional! She truly addressed our needs and had helped us through a very difficult time.
Great follow thru and very thorough!
Our rep Lori was extremely helpful and always available for questions. A pleasure to work with.
Corey was very accommodating and was able to give me a good selection to choose from good representation.
The very personalized service that we receive year in and year out! You guys rock!
Plain and simple, no long explanation needed, Bill is a seasoned Pro!
Always responsive and helpful
Hi, Jenn! Your service reps are the best. I am very well taken care of when I need help.
Service is always good. Very nice customer service, Henry O. Baker take care everything for me! Thanks. Happy Holidays!
Responsiveness was amazing from Vincenza. She was professional and insightful. Thanks so much for making this so easy!
Staci is very supportive of our account and always gets back right away with answers.
Working with the Vincenza was a pleasure. Her knowledge, professionalism and immediate attention to my needs was first-rate.
As you are aware, I have known HO Baker for years, and JP used to work for my husband at Traber Vreeland. Fran called us in response to entrance into public bidding. We were able to set up a bonding line with her that met our needs as our current agent could not. She then asked for the opportunity to bid on our GL/Auto. HO Baker came back with a very competitive bid and we were able to transfer this line to you on renewal. We are certain that you will be able to provide us with the service we need and we like the fact that you are coordinating both the bond line and GL to give us the best possible service.
I have several insurance policies with coverage with your company, and your staff is always attentive and helpful. Dave in the commercial lines is amazing. Always on top of things. Thank you (Crossed Keys Inn; Celso’s Caterers)
Extremely prompt and very friendly service; as well as very fair rates.
You're quick, extremely helpful and efficient, find the best products and always call back - on time. In short: you simply deliver! Thanks!!!
Bill is a great resource
Excellent Customer Service!
Just came across this and not sure if I ever answered. Dave Sgalia has changed the way I think about insurance agents. If I could put every insurance policy I have for business, personal & family in his hands I would. I wish I could. By far the best service I have ever experienced. Always takes care of my needs right away.
Prices are competitive, and service is very good.
Friendly, individualized and personal service
Very personal service. When you call someone actually answers the phone. It was Vincenza who helped me with my homeowner's insurance, and she is an absolute pleasure to work with.
Always very helpful and able to solve any problems for us.
Continued responsiveness and the "go the extra mile" attitude I always experience with Henry O. Baker!
You saved me money
I have felt, since changing insurance companies, that Lori Ballester has given me very personalized customer service. THANKS!
You are always looking out for our best interests. You find us better rates without me even asking you to. You are always there to answer questions quickly, and customer service is great! Keep up the good work.
I have trusted Henry O Baker for many years! My family trusts your family. Thank you!
Always prompt and courteous service. Seems like good pricing on policies.
Great customer service. Agents advise the client on coverage that benefits them.
Annemarie has been very helpful to me, during my many years with Henry O. She is a valuable asset in today's world of customer service. Thank you
Diligent, timely, and most importantly, personable service!
Lacey Farrell is always on top of her game. So is the person covering for her while she is on Maternity leave. Luz handles my personal auto and renters insurance. She like Lacey gets back immediately with information for you. Always pleasant and professional.
Every single time I have a question or need help I never have to wait to hear back. Consistent excellent customer service, and a genuine desire to get me the best product!
Great company and staff!
Henry O. Baker has been our insurance agent for over 25 years. I think that speaks for itself. Thank you!
For over 35 years, Henry O Baker was there for my family and me when we need them.
The associate that we have worked with, Luz Pinto, has always been courteous & most helpful even when we've seemed as though we don't have a clue what we're talking about. We have had our auto insurance through Baker for many years & switched our home insurance because of Luz's cooperation & assistance.
The Henry O. Baker office. Is one where. I feel very well received, well taken care of and the people are always courteous. I feel confident with the people there - my questions/ concerns have always been taken care of in a professional way.
Your agents have been very helpful and knowledgeable. They do what we need them to do.
My agent Luz made a great suggestion about combining Home and Auto and saved me a lot of money. I really appreciate that.
My agent Mary Ellen Mercadante gives excellent service. She met me close to my home to sign papers, so I did not have to travel far with my frail husband. You cannot ask for any better service. I trust her. Suzanne Herrmann
What makes Henry O.Baker different is Leo Miller!!! We know Leo for years, and his work ethic should be the role model for every employee...he listens and tries to make sure his clients are getting the best service possible...he is the reason I am with Henry O Baker for all these years.
We are part of the Precision Financial Services team and have had nothing but excellent results and glowing reports from all our referrals to you. Thank you for your professional and prompt responses to our clients. - Bruce Jones
Pleasant, friendly, efficient staff. Work to keep rates competitive and discuss options to improve insurance.
We enjoy Millie's newsletter and appreciate the early notice when premiums are due.
Always helpful with whatever question or issue that may come up.
Customer service. Quick response to issues. Great representatives like JP, Regina, and Staci who made our transition into the ACA a seamless and painless process. I also want to thank the lady (I apologize I forgot her name) that JP had handled my personal auto insurance needs. You have a great group of people representing Henry O Baker.
I NEEDED A POLICY SWITCH AT THE LAST MINUTE TO FINALIZE REFINANCE. EVERYTHING WAS DONE BASICALLY SAME DAY, NO STRESS, ALWAYS AVAILABLE FOR QUESTIONS, NO PHONE TAG.
You do a very good job of communication via email with events or changes that occur. Thanks for the service, Anthony.
You always answer my questions promptly. If additional materials need to be sent to a third party, you do it promptly and add an explanation if it is necessary. When an accident is involved, you make sure all the steps are explained and followed -- ASAP.
Always friendly and willing to help
Very responsive to all inquiries & requests.
Your customer service and quick response is greatly appreciated
Always find answers to our questions and concerns.
Lori Ballester is the best agent Grace "Ann" and I have had the pleasure of doing business with. That says it all, and we would recommend her services to anyone who asks.
We are very satisfied having Henry O. Baker as our broker/provider. The staff is professional and always responsive. I will always try and encourage others to contact you for their insurance needs.
Lori and HO Baker have always been very responsive to my family’s insurance needs. My parents were customers probably beginning in the late 40's or early 50's.
I have been a customer for over fifty years. I was a friend H. O Baker the service was good and still seems to be.
I like the easy way to ask for certificate insurance on the web, and next day is sent to my request people and a copy to me!!! Fast, easy, convenient
Henry O. Baker has been our agent for most of my 57 years of marriage with homeowners insurance and other coverage. Their service is always prompt and efficient. I like the friendliness of the people who help me. We have even had small businesses over the years; each situation carefully covered. Jo Ann Gardner Mt. Arlington
You are very responsive, and Leo is a great guy.
Friendly, responsive, and prompt customer service.
Great customer service, affordable price
When Sandy hit, we had an insurance representative here in 2 weeks, had an estimate and check within a month. The fast response and action of the company. We're greatly appreciated.
Jennifer Matos was extremely helpful in her follow-up with an FMI adjuster that is not going to win Mr. Congeniality!! Your intervention was also appreciated.
Great service. When we need something, you are always there. You continue to find us the best deals in the industry for our insurance needs.
Whenever I have questions or need assistance with certificates of insurance, Mr. Bill Shuler and the staff at Henry O. Baker Insurance Group have been very friendly and helpful. I appreciate their courtesy and prompt attention to customers.
Lori has always been wonderful in accommodating my insurance needs with exceeding my expectations!
Every time I need information or help, I'm greeted with a friendly voice who knows how to fix my needs
Corey is quick to respond, attentive, and knows what he is speaking about.
Love being able to talk to someone first before we call the insurance company!
Friendly service and rates are good. Thanks
The customer service is always great and very helpful all inquiries or issues are always Resolved as soon as possible, and we are always explained of any changes and details on our policy
Very helpful, accommodating and fast!
Henry O Baker Group knows the value of its customers. That's what makes it a company you want to deal with.
We are very happy with Henry O. Baker, and we will continue to do business with them.
Your agents and staff are fantastic... Price is only so important if you are not getting what you need for your company.
I choose you as my Insurance Company because you make me feel safe in all that I do. You explain until I understand, and that is what I need. You are the best!!
Bill Shuler has always been prompt to address any needs or questions that may have come up from time to time. He is polite, professional and caring. Overall your company is worthy of kudos for a job well-done. Dominick M
Bill Shuler contacted me immediately and worked to get me an insurance policy that met my requirements with a minimum of hassle. I feel very secure with Bill's careful review of my requirements.
Always looking to get us the best for our money and if there are any issues, they are taking care of immediately. We never had any attitudes everyone is always willing to help.
It is always great to know the face of the agent who will help us with any of our insurance questions or concerns.
Your office has always handled my insurance needs in a professional and speedy manor.
Great team.....just what I need on my side!
It is great, friendly, and helping us for our NWJAD's non-profit organization's insurance policy. Thanks, Joey
My rep is the best!!!
My late parents were customers with Henry O. Baker, and when I got my first car, they said to stay with this company, and so I did for Insurance and stayed ever since. The reason I stayed was the wonderful treatment and the family atmosphere of the business. Please do not change your philosophy. In this day and age, it still is very effective.
Professional, Knowledgeable and Responsive
Personable service that is offered in a professional, warm, and timely manner.
You have always provided excellent service through the 30+ years I have been a customer.
Angelo and the team are very responsive and helpful when dealing with the numerous construction insurance scenarios we run across. We are never oversold on insurance, and whenever carrier interaction is needed we are always supported.
Very responsive. Pricing competitive.
As a small business, insurance can be an overwhelming issue. Angelo Sansano and Henry O. Baker have been a great help for over 15 years. I trust them and always feel that they are on the job and working in my best interest. Thank you for all of your help.
So efficient! Our certificates of insurance are always done promptly. Emails are always answered quickly. Love Millie's newsletter too.
You hired the most knowledgeable, patient, unflappable, "think outside the box" customer service representatives who are usually prepared to offer a solution to any insurance need! "
Always available! Good advice! Provided multiple options! Great service!
You investigated different options with different companies and gave me good selections
Looked for the best value for my circumstances.
Lori Ballister has known me & my family for years. As much at times I may question our policies, Lori ALWAYS answers all of my inquiries within hours. She listens & I know whenever I need my insurance changed, she knows what is best & always does everything efficiently and in a timely manner... Thank you, Lori, for all you do!!!!
I always receive prompt and courteous service.
You just are always on top of things when it comes to just about any situation that arises. And I always feel like a valued customer as a result.
In this time when 'customer service' is a lost art, it is a comfort to be able to speak to real people who are professional and patient.
Very responsive, shop around for better insurance for me. Always return my calls.
ANSWER ALL MY QUESTIONS QUICKLY AND HONESTLY.... CERTIFICATES OF INSURANCE ARE NEVER A PROBLEM...EVEN WHEN I NEED IT RIGHT AWAY.... ALWAYS GIVE ME ALL MY OPTIONS WHEN ASKING A QUESTION...
You took the time to answer my worker's compensation questions.
Get back to me promptly. Don't have to listen to the impersonal menu (big plus). Has the feel of a "mom and pop” business."
Great and attentive service.
You do everything right!!! There's your new slogan, "We do it right."
Mary Vogrin provides great personal service to our group. Everyone is very friendly, efficient and easy to talk with.
Service is #1!
You take care of requests with efficiency and are friendly in correspondence. The cost is affordable.
Love working with a local firm whose beginnings go back generations. Personal service is exceptional. Always love to deal with the same people year after year.
Hi! I am very happy with the service we receive from Henry O Baker. I couldn't ask for a better agent! Keep up the great customer service!
Your agency found the correct insurance products for me without making the process difficult.
My agent is Bill Shuler. I meet Bill thru the Morris County 4-H back when I was President of the 4-H Association. Because of the professional manner in which Bill explained the 4-H insurance coverage, I decided to switch my business insurance needs over to Henry O. Baker.
All questions are answered in a timely fashion. Your team is very pleasant people to work with.
Responsive to our needs and always looking at our coverage for the necessary changes.
I had an issue with one of your carriers, "agents" that we have our E&O with. I called Mr. Brady who had Valerie contact me with information that would enable me to move from one carrier to another within Henry O. Baker Insurance. No wait, or wondering. Just got it done.
It is always a pleasure to work with Staci Grant. She is very knowledgeable, extremely helpful and genuinely cares about her clients!
We have enjoyed a great working relationship with Dave Sgalia and H.O. Baker Insurance Group for many years. We appreciate the responsiveness we receive when an issue arises that needs to be addressed.
Prompt responses, great follow up, see it to the end and always there when you need help
We receive very detailed/efficient service from Dave Sgalia. He has always been attentive to the District needs and budget.
You guys are all great, very attentive and efficient. Thank you
... you have been a tremendous help to me in getting me the best coverage for the lowest premiums, and I appreciate that ... also, the two times I've had to use the insurance in the past five years there have been no problems at all and everything was done in a very timely fashion ...
Our contact always returns our call ASAP and furnishes the information requested. This is most important to me, and I consider timeliness to be a great company asset.
Overall good service. Very responsive to our requests for coverage and documentation. Fortunately, we have only had a couple of claims, but they were handled very well. Mary Shaw Corporate Secretary
The staff at Henry O. Baker are extremely knowledgeable and consistently provide excellent customer service.
HO Baker is very responsive to requests.
All of you at HOB are pleasant, knowledgeable and great to work with. Thank you.
There's always a timely answer to my questions, and I can rest assured that the business liability and workers compensation needs are addressed.
I get great support before committing to coverage but, more importantly, when the coverage is already in place.
I have been working with Leo Miller for many years. Leo has always been extremely attentive to my needs. He has always gone above and beyond to help me with my concerns. I have learned a lot about insurance through my years of working with Leo.
Knowledgeable staff. Great communications
always provide professional service with a quick turnaround
You are always there when I need anything!
The president of the company is wonderful - she is always very responsive and cares about the customer!
I have worked with Lori and Fran who are terrific! They provide a personal approach and answer every question I may have with superior knowledge and in an easy to understand manner.
Quick responsive and always helpful.
I would recommend because of the high level of service we always receive. Leo Miller and the rest of the team is always right there with answers, and they jump right in when we have any problems or concerns. I find their level of customer service to be exceptional.
Excellent customer service. Always a pleasure to interact with a staff that is highly responsive to fulfilling the needs of its customers on a timely and effective basis.
Easy to contact when I need assistance & quick to reply. Patient with me not understanding all correct terminology when it comes to insurance; they are happy to explain. Insurance COI are issued promptly, making our business run smoothly.
I have always recommended Henry O. Baker to friends of mine. I love the personal attention that I have gotten at your office thru the years. When I call, I always get a call back if my call goes to voice mail. I just have never had a problem at your office especially with the people in your office always willing to explain what could be best for me. I also love the one to one old school attention.
David Sgalia and Anne Marie are always there to help with any questions or problems.
I've been a customer of yours for 40 years now. I insured my very first car and everyone since with HO Baker. My two daughters are customers as well. Your agents have always been helpful and available when we needed them.
Great customer service, knowledgeable agents.
The service with Fran has been wonderful! She responds quickly to our requests and is just a great person.
Just keep doing what you're doing, great job.
Leo Miller is always available for my questions. He goes above & beyond!
Excellent customer service by Luz, who always responds to my inquiries in a very timely and professional manner.
When we had to make a claim, you were very prompt, and Jennifer was very prompt.
I am always greeted nicely on the phone by the receptionist, and I never have a problem with my insurance person, Lori Ballester. She is always there to help.
Diamond has been a customer of HOB for many years, and we have had excellent service for each and every year. You are one of my most favorite companies to work with, and I hope we will have many more years together in the future. Thank you for being there for us.
The personal service is wonderful.
Quick responses, employees are very knowledgeable, helpful and friendly. Thank you very much for your service!
Everyone at your company is always available to answer questions and willing to play middleman with the insurance company if necessary. Dealing with insurance companies whether general liability carrier or health carrier is difficult and frustrating for the average person, so your staff is doing that is a tremendous help.
Vincenza always gives me immediate and personal attention
Johnny is great!